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Frequently Asked Questions

Here are some frequently asked questions that we encounter with our patients. Click on the question to reveal the answer.

  1. What is Physiotherapy?
  2. Physiotherapy is a science-based profession that involves the prevention, assessment and treatment of disorders of human movement due to physical disabilities, trauma or illness. It helps patients relieve pain, improve muscle strength, joint range and mobility, increase exercise tolerance and improve respiratory function. It takes a ‘whole person’ approach to health and well-being, which includes the patient’s general lifestyle.

    Physiotherapy is based on principles of medical science and it is not related to any specific “technique” as typically associated with some of the alternative medicine treatments.

    Physiotherapy as a health professional field employs any medically proven technique that is effective and “documentation-based” i.e. verifiable results from research and tests.

  3. What are the fields of practice for Physiotherapists?
  4. Physiotherapy is an extremely wide field of practice. Physiotherapists generally focus on a one or two of these fields below:

    • Burns and Plastics Surgery Rehabilitation
    • Cardio-respiratory Physiotherapy
    • Chronic Pain Management
    • Child Developmental Assessment/Therapy
    • Gerontology
    • Care of the elderly
    • Neurological Rehabilitation
    • Head injury, stroke and neurological diseases
    • Orthopaedics
    • Paediatrics, Child Developmental Assessment/Therapy
    • Sports Physiotherapy
    • Women’s Health
    • Palliative Care
  5. Core Concepts specialises in which areas?
  6. At Core Concepts, we focus on a narrow set of musculoskeletal-based practice fields such as

    • Chronic Pain Management
    • Neurological Rehabilitation
    • Stroke and neurological diseases
    • Orthopaedics
    • Paediatrics (Orthopaedics)
    • Sports Physiotherapy
    • Women’s Health
  7. Are Physiotherapists licensed or registered with the Ministry of Health?
  8. Yes. Specifically, physiotherapists are governed by the Allied Health Professionals Act. Physiotherapists are required to be registered with the Allied Health Professionals Council to practice in Singapore.

  9. What are the required qualifications?
  10. Physiotherapy is generally a degree-based profession. In Australia and the UK, it is very extensive 4-year full-time bachelor degree programme, similar to an engineering degree.

    In the United States, to practice as a physical therapist is today requires a Doctor of Physical Therapy.

    There is a trend today to require an increasingly higher academic requirement to practice for new practitioners. Australia for one is gradually moving to a Master’s requirement (following a bachelor degree  in physiotherapy). This is a result of the amount of learning needed to be competent.

  11. How is Physiotherapy different from other Complementary Alternative Medicine (CAM)?
  12. Complementary Alternative Medicine is any practice that is put forward as having the healing effects of medicine but is not based on evidence gathered using the scientific method. Examples of alternative medicine include homeopathy, naturopathy and chiropractic.

    Physiotherapy on the other hand is Evidence-based medicine (EBM) (also called evidence-based health care (EBHC) or evidence-based practice (EBP) to broaden its application from medicine to the allied health professions) is “the conscientious, explicit and judicious use of current best evidence in making decisions about the care of individual patients.

  13. Physiotherapists seem to do the same things as with some Complementary Alternative Medicine techniques. How is that different?
  14. How is it different from massage? How is different from gym exercises? They also ‘cracked’ my neck.

    This is perhaps the most confusing aspect of the profession when compared some of the CAM like massage or tui-na. The simplest analogy is to think about traditional herbal medicine and modern pharmacology.

    There is often something going for a specific traditional herbal medicine for a specific condition but can often also be hit-and-miss.In some cases, the patient would have recovered regardless of any treatment. The human body is designed to heal on its own after all.

    Modern pharmacological studies these case to see if they work (empirically and not because of random chance) and if yes, to understand why it works, what it is that is working (active ingredient) and is specifically what situations they work best such a dosage and if there are any side-effects with or without other medication.

    Physiotherapy is similar in the sense that is take and distills down what works with Evidence Based Medicine. A general massage may seem to work but a physiotherapist may be more effective by focusing on very specific muscles (there are lots of them) and applying very specific techniques. Sometimes the understanding of the underlying problem is not based on scientific evidence such as innate intelligence

    Sometimes a general approach may be good enough. Other times, you may required a much more targeted approach to cross over a healing hurdle towards getting better.

  15. Will I be better after one session?
  16. In most cases NO. It all depends on the type of injury and whether the problem is acute or chronic.
    Lets take the analogy of when a preson is ill and requires antibiotics for an infection. You would not just take one pill and expect to get better? You would be expected to complete the full course of antibiotics similarly physiotherapy to treat a musculoskeletal problem will entail more than just one session.

    In the acute phase initial treatment will focus on protective measures to reduce inflammation and scarring. In chronic patients, the nature of chronicity will mean changes to posture, movement patterns, muscles, joints as well as anxiety levels. All these things will therefore take time to change.

    In most cases, there will be a combination of both muscle and joint involvement. Muscles are tight, stressed, strained all describing the same phenomena. Muscle can also be weak and therefore painful when exerted. In this instance a person may benefit from strengthening and stretching exercises all which will take a little time to achieve.

    If the joint is the source of pain, it may be mal-aligned, stiff, bruised and in the worst case scenario be sore due to a fracture.

    Again it is the role of the physiotherapists to decide what he/she feels is the best treatment modality to reduce the joint abnormality and thus the patients symptoms. However one session of joint mobilising may not be enough or be too painful, if for example the joint has been stiff for a year. Therefore more often than not a several sessions are required to loosen and mobilise the joint effectively.

    After the initial assessment the physiotherapist should have a good idea about the prognosis of your condition and should be able to provide you with a rough estimate of how many session you will need and over what period.

  17. Can you not see me once a week?
  18. Well the answer is of course yes and obviously depends on the problem itself, but would you like to feel better after 2-3 weeks or drag your symptoms out over 6-8 weeks?
    Expanding on the previous analogy whilst taking antibiotics you would not suggest taking the pill once a week only, instead of the recommended daily suggestion; you would follow the prescription that the doctor or pharmacist best advises for you.

    Spreading sessions out on a weekly basis especially during the initial phase can mean that any loosening of stiff joints, stretching of muscles achieved during the session of physiotherapy may be lost in 7 days of you doing the “incorrect activities” that caused your pain in the first instance. This may mean that each week you return for physio potentially back at square one with slower and smaller progression. So more frequent sessions in a shorter period will allow the therapist to keep a close eye on your symptoms, activity and achieve faster progressions. The frequency of sessions may tail off as a person is closer to being discharged.

    In addition shorter session of physio (half hourly) may be more useful than hourly sessions during the acute and inflamed stage of an injury in particular, as too much mobilising, stretching and strengthening of aggravated tissue may worsen symptoms, so gentle and often is often the better approach.

  19. I Feel 90% better and wish to discontinue treatment?
  20. Now this is something which you may think, and in some instances 90% is as best as you are going to get, as is the nature of some injuries.
    Again drawing on the antibiotics analogy you would have to complete the full course of treatment for the full effect of treatment, you would not stop taking the antibiotics as soon as you think your feeling better if your GP/ Phramacist has advised you to take the course of antibiotics for ten days.

    Similarly in physiotherapy, if your someone who comes in for a quick fix, an example being a low back strain, your initial sessions will consist of reducing the symptoms and pain. This will be mobilising the joint that is stiff, releasing the muscle spasms and inflammation, and this alone may require 2-3 sessions depending on its severity.

    At this point you may feel your back is pretty much better, however your back has not been strengthened and is therefore at great risk of recurrent injuries. You may also not have received all the information for normal movement; you may not be aware of what faulty movement actually caused your strain or not had the chance to process it due to the previous pain. This could mean you return to your normal day-day activities with a weaker back and continue to do the things that may be strain your back.

    The problem with repeating this cycle, is each time you strain your back, it produces scar tissue in the affected ligaments and muscles. Scar tissue at its best, will never be as strong or as tensile as muscle tissue and therefore will further compromise the integrity of the affected structures leading to an even greater risk of recurrent injuries.

    Hence it makes more sense to reduce your initial symptoms, learn how to look after your back, discover what is straining your back and strengthen your core muscles with individually prescribed exercises.

  21. Should I get a sports massage 24 hours before my event?
  22. Yes, you can. However, do let your massage therapist know so that he or she can avoid going full on with the massage. Too intensive a massage will result in your muscles being too relaxed. This effect muscle recruitment later during your event. You will experience a lack of power and slower firing of the muscles. A full deep sports massage is fine 48 hours before your event.

    For pre-event massage, like an hour before the event is usually light and aims to limber up the muscles. Not relax it as in the usual sports massage sessions.

  23. Should I get a sports massage after my event?
  24. It is a prudent to wait several hours after the end of the race. See here for an explanation.

  25. Should I get a sports massage during training?
  26. There are no hard and fast rules as too how often you should get a massage. It depends on the intensity of your training and the propensity for your muscles to tighten up. High-level competitive athletes get massaged once a day to help them recover from an intense training session.  Other athletes get a massage 1-2 times every week.

  27. Should I get a sports massage for my injured shoulder / back ?
  28. If the underlying cause of your injury is unknown, it is advisable to seek an opinion of a health professional like physiotherapist to first identify it. It is always possible for a massage to further aggravate your condition if massage is not the appropriate approach for relief.

  29. Will I get a full body massage during the 1-hour
  30. Unlike a spa setting, our aim to not relax your mind but to manage your muscles needs. Typically, for 1-hour will either focus on your lower body e.g. calfs, thigh or upper body. For a full body coverage, clients usually schedule for a 1.5 – 2 hour session.

  31. What is the difference between sports massage and physiotherapy?
  32. Sports massage aims to release muscle tightness and/or help it recover from intense training. Sports massage does not correct or indentify causes of injuries such as bio-mechanical faults, issues with the joints. Nonetheless,  some sports massage therapist have gained additional training and or accumulated significant amounts of experience with certain injuries. But rehabilitation is not a area of focus and training for sports massage therapists.

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I went in when i felt a sharp pain in my back that traveled to my left leg. For my first session with Slyvia, she asked me about my nature of the pain i felt and asked me to bend over. Immediately she could tell me what was causing the pain and that it was a small issue, easily fixed over a couple of sessions. There after she massaged the affected area to relieve the tension that was causing the pain. All this was done within a 30min session! After the first session my back was already alot better and i did not feel anymore sharp pain. Slyvia arranged additional massage therapy sessions that she felt i needed. The massage sessions were really good. For 1 hr they are able to get in the problematic areas i never knew i had issues with and massage all the tension out. I felt super relaxed after each session.Slyvia also arranged pilates sessions for me with Rohini to help me with how i was not bending down properly like i should, which was the reason why i felt pain as i was hinging from a particular spot on my back. Rohini was also aware that i have diastasis recti and focused on helping me build up a stronger core which also in turn helps my back. With each sessions it created a greater awareness of my own body and the bad habits that it has. Rohini also gave great advices when i told her i wanted to strengthen my upper back.Everyone in Core Concepts knows exactly what they are doing. It was such a great experience and different services work together brilliantly to help me heal and function properly.
Very professional and caring Therapists. My left foot has been hurting for a month. After 3 sessions, 80% of the pain is gone. I just need one more session and I think I should be fine. Thank you very much.
I had an excellent sports massage by Wan Ling, which was very different from the usual massage I've tried elsewhere. Wan Ling skillfully and systematically loosened every muscle in my upper back and neck over the course of an hour. If anyone is seeking relief from tense muscles, I would highly recommend making an appointment with Wan Ling.
Came to see Xue Ting with a broken shoulder for the last 6 weeks and was impressed with her attentiveness and ability to make me feel me feel comforted in my condition . Very dedicated and good therapist indeed .
They adopt a scientific and personal approach. The therapists put in a lot of effort to diagnose the issue before attending to it. Overall, I would strongly recommend their professionalism and methods.
Really good sports massage! Booking process was efficient too :)
Friendly and really professional service! I immediately felt welcomed the moment I stepped into the clinic! The physio offered me great advice beyond what I had asked, which allowed me to have a deeper understanding as to why I had my issue in the first place. With this kind of service, I would honestly recommend this physio if you are serious about getting better.
Thoughtful and sincere service. Highly recommended!
My mum received her first Apos treatment. We intend to continue until her hip muscles become strong. We believe in the treatment as we saw how amazing it was. The idea was simple. Really love that she can be herself again, for long term. The hip and knee cap operations offers 15yrs. Hence we reject the cost and short-life. My wish is that the treatment cost can be lowered and more are aware of this treatment. God bless and thank you team.
Look for Soo, he is a great physiotherapist . Always communicating and always asking for my feedback. I’m on the right path to recovery all thanks to Soo. Two thumbs up.
Xue Ting has been working on my troublesome QL, hip girdle - basically the whole left lower kinetic chain! She has been patient, strong and cerebral in her approach to my 48 year old compensatory mechanisms. Her strong massage will finish with an assessment of muscle imbalance and poor activation with finally a retraining back to healthy movement.I’m impressed! Thanks Core Concepts!
I went from barely understanding physical therapy for injuries, to highly recommending Core Concepts to friends and family for their aches and pains. Ken was knowledgeable, patient and explained symptoms and consequences in a simple, relatable manner. I hope more people will come to understand how physio is a much better alternative to short-term painkillers.
Ken is really amazing!
The physiotherapist here explained the problem very well and provided me with exercises that helped improved my condition.
I have been experiencing great pain on my shoulder coupled with occasional numbness on my arm. Thanks to Ken Liew, I felt so much relieved after my first session. He was very patient and knowledgeable and had definitely made my 1st visit to a physiotherapy clinic a very memorable one. Thank you so much Ken
I have been experiencing knee pains lately especially walking up and down the stairs. The pain was so bad that I was very concern. I chanced upon CoreConcept on FB and book an appointment with them at Camden Medical Centre. My therapist was Ken Liew, he is very professional and knowledgeable. He did a thorough job to assess my condition. To my surprise I felt immediate relieved on my knee after the first session with him! Amazing! Looking forward to my next session. 😊
Hi I am Sally and I am in my late sixties. I have endured a year of thigh(joint) pains and thought that it must be due to old age. Visited Core Concepts at Novena and after only 2 sessions, my condition improved so much that I was able to climb stairs easily again. THANKS to my Physiotherapist Samuel Ong who is extremely polite, professional and knowledgeable.
I have had several sports related injuries and Core Concepts has saved me and put me "back to new" each times! The therapists are excellent - knowledgeable and professional, and the receptionists (Carol, Adiqah and Rin) are always friendly and helpful. They even give me oreo cookies for my children! :)
A very friendly and professional physiotherapist as well as receptionist within the clinic. Jordan Cave is very patient to help my right knee to recover.
Highly recommended for sports massage
Extremely friendly staff and therapists! Folks Novena Square are just simply smiley and happy. Coming here towards the end of the work day always brings up my mood. Therapist and coach are fabulous. My condition improve so much that I can even start to train up some of my predominately unrealized problems. Highly recommended!
I go to Novena and Cheryl is my therapist. She was upfront from the get go about my neck condition. I liked her honesty and said we'll give it a try. I was better after 4 weekly sessions and continued to go to her every 2 weeks. With her help I am in a better condition, had to put in effort on the exercises she taught me as well.
Li Hoong is a very dedicated sports massage therapist and functional trainer. Her ultimate goal is the client's holistic well-being. Highly recommend.
i have tried different physiotherapy sessions with almost 10 physiotherapists in india and in Singapore, my back pain was treated well by CHERYLL, with God's grace , i was pain free only after Cheryll attended to me. Thank you Cheryll and core concepts for the great experience.
I am working with Yiren on my knee after my ACL/MCL reconstruction and recovery has been good! He does a thorough job to assess my progress each session and challenges me to push myself to get to various milestones. He's extremely friendly and helpful despite my many questions. Thanks!
After many different physio and massage sessions in different places, my experience with the core concepts team has been the best. I started seeing them for sports massage, and now for my knee rehab. The level of care and attention makes me want to do more for myself. Isn't this most important when one tend to slack off with the prescribed exercises?
Very friendly and professional physiotherapist as well as receptionists within the clinic. Dr. Issac Wong is easy to approach and came up with alternative ways for me to strengthen my weak thigh muscles and it really helped in reducing my knee pain! Thanks :)
The best physiotherapist ever. Cheryl is really good. Doesn't shortchange me of time and make sure I feel better before she lets me go. The front desk staff are great too. Very accomodating and friendly. Thank you Carol and Farrah. Only thing if they can give instructions to how to go to their place will be great. Usually only unit number but do give some details like mrt exits and directions to lift and such will be excellent. Coz I almost got lost in 2 different places. Overall still love core concept because of Cheryl! Thank you Cheryl!!
Found out about Core Concepts last year through social media and made an appointment as i was experiencing some neck and shoulder discomfort after a traffic accident. My therapist was evidently experienced and was able to pinpoint the cause of my aches. The one thing i loved about my experience at Core Concepts is that they are not like typical physiotherapists who simply prescribe take home exercises, instead my therapist was extremely hands on, helping me to massage my neck at the right spots to relief the stiffness - best massage ever! Would highly recommend Core Concepts!!
Easily the best physio clinic I've been to.
The only physio clinic i trust! A unique approach to treating pains, you simply have to try it out for yourself. Have recommended many friends and family and core concepts has not disappointed. Thumbs up!!!
From the reception to the therapist, they are friendly and nice. I was taught on a 2 steps stretching to strengthen my leg muscles that I can do it myself daily and It did help :) Will recommend to anyone who wish to have therapy sessions.
Knowledgeable and brilliant!
-emails with advertisement and birthday wishes came, but they didn't think that their customer (with 4/10 sessions remaining in his package) would have expected a reminder of ANY kind if his package was already expiring. I asked the clerk from my last visit how many sessions I had remaining, and she told me 4, with no update on the expiry at all. -assumed I wanted a physiotherapy (PT) appointment when my past SMS have always been for sports massage (SM); whenever I asked for "available slots", they would give me the slots for SM. yet they suddenly gave me the list of available slots for PT ytd. I'm also to blame for not verifying and reading their long SMS carefully.-their masseuse is very good though, skilful and respectful. They ask important questions to understand their client before starting on the SM. I'd still return even though the administrative process is lacking.
BOOK A PHYSIOTHERAPY APPOINTMENT

You can easily request for a physiotherapy or fitness appointment through any of the 3 convenient ways below with your preferred date, time and clinic location. Our staff will be happy to help allocate you to the first available appointment slot that best fits your convenience.

via Telephone

Call our central-line at
+65 6226 3632

via SMS

SMS your name, preferred date, time and clinic location to +65 9232 2661

via Email or Online Form

Email your preferred physiotherapy appointment slot to enquiry@coreconcepts.com.sg or






Physiotherapy & Functional Wellness